DocShipper: Your Import/Export Assistant for Sourcing, Logistics, and 3PL

DocShipper is based on a – unique – business model challenging the archaic logistics methods & facilitating the purchase of goods worldwide. 

With the experience of the founders in international trade, they are redefining international logistics & procurement for SMEs and corporations. With the vision of shaking up an industry that got stuck in the pre-digital era, technology is one of the pillars of our model. 

Headquartered in Hong Kong, DocShipper now operates all over the world, providing its expertise in Africa, Asia, Australia, America, and Europe. 

DocShipper is combining 3 departments to fully handle the supply chain cycle: 

• Sourcing to help with the procurement process (supplier search, quality control, compliance)
• International Logistics to assist with freight needs (transport, packing, customs clearance)
• 3PL to support E-Commerce players with their dispatch (warehousing, order fulfillment, Last-Mile Delivery)

Testing our services doesn’t require a lifetime contract. The client is free to compare DocShipper’s prices with his current suppliers and see what the situation is. Note that DocShipper particularly focuses on the user experience: reactivity, assistance, advice… Putting people at the center of relationships! 

Naturally, The offer will be adapted according to the clients’ needs. Same as for the package and services, the main aim is to match the clients’ requirements.

The sourcing department assists customers throughout the production process: During the pre-production phase: 

1. Advice on drawing up project specifications 
2. Find the best-match suppliers (according to specifications) 
3. Send samples to test the product before starting production 

During the production phase: Monitor the supply chain, ensure that the supplier meets the deadlines and comply with what has been contracted. 

During the Post-Production phase: Conformity verification of the produced components as well as a full check detailed in a Quality control report.

Based on its experience, DocShipper created a network of more than 8000 reliable suppliers based in competitive countries with a strong industrial fabric. 

We have been witnessing a regionalization of purchasing for several years, which is why DocShipper does not only work with Asia, but also with suppliers based in other regions (Eastern Europe, Africa, Turkey, etc.). 

Nowadays, DocShipper creates a global supplier network, with whom the sourcing team collaborates in order to provide the client with the product according to his requirements: budget, product specification, delay, compliance, and standards.

When operating with DocShipper Sourcing the communications and services are fully transparent, So they can budget their business stress-free!

The first step to take is to specify the customer’s needs, to do this the sourcing team communicates with the client in order to clarify: 

• Pictures and/or reference links (AliExpress, Amazon, etc.) 
• Minimum Order Quantity (MOQ) by reference 
• Target price by reference 
• Any technical specs 

DocShipper created strong partnerships with reliable and trustworthy suppliers. In this second step, the sourcing team will collaborate with the shortlisted suppliers matching the requirements of the specifications (quality, conformity, price, MOQ…).

This step is very important for the customer’s project success. DocShipper experts will ensure the conformity of the goods and the suppliers. Also check the regulations (CE marking, RoHS standard, CEE, ISO…) related to the country concerned by the import.

DocShipper’s team focuses on undertaking strict but cordial negotiations with their supplier network, in order to provide the best deal to their customers.

In order to avoid bad surprises, it is highly recommended to not neglect the quality control step that will minimize the risks to impact the supply chain. 

The quality control covers two axes: 

• A visual check: 

• • Verification of quantity and dispatching (references, sizes, colors, etc.). 
  • Visual appearance (design, dimensions, weight, etc.). 
  • Labeling, marking and instructions for use. 
  • Packing and product packaging. 

• A functional check 

• • Performance (voltage, amperage, lumens, battery, etc.) 
  • Status of functions (IP standards, operation, lights and indicators, etc.)

The main objective of DocShipper is obtaining the best terms of payment with the suppliers. While handling the negotiation, we suggest comprising a 30% deposit before production. We will proceed with the QC (if needed) once the order is ready to make sure you pay the remaining balance when everything has been approved.

DocShipper is acting as a global freight forwarder, so we are able – through our logistics department – to handle your shipments. We also offer Door-to-door services, an all-inclusive package combining trucking, packing, storage, customs clearance and international freight (sea / air / rail).

After the success of your sourcing project, DocShipper’s new mission is to help the customers draw up a schedule to manage the inventory optimally and avoid lack of stock.

Thanks to 20 years of experience in the E-Commerce industry and super-competitive shipping prices, DocShipper manages the clients stocks and the distribution of their products. Providing inventory management, order fulfillment and Last Miles Delivery.

“DocShipper is providing a turnkey solution delivering an international procurement and logistic process for key accounts and SMEs worldwide that is personalized and trusty for every transaction and in which all parties are beneficiaries.” 

Pierre Rahme – Co-Founder & Head of sourcing

While providing each of its services, DocShipper always highlights developing close relationships with customers and partners.
In order to always fulfill its clients demands, DocShipper operates in different ways of transport. Among them, we can mention:

Sea freight is simply the most used method of transport. It represents nearly 90% of global trade, so it is a must when we talk about import/export. To avoid technical details, we can break down this method in two categories:

• Less Than container Load (LCL): Optimizing the costs, the cargos are grouped together with others shippers in one single container
• Full Container Load (FCL): Solution for large volume, you’ll book a full container for your cargo. You have the choice with 3 containers with different capacity: 20 feet (33 cubic meters), 40 feet (67 cubic meters) and 40 feet HQ (76 cubic meters)

Air freight is the fastest method of freight so far. It allows you to transport goods around the world in just a few days (if it’s not less). Be careful, this mode of transportation is divided into 2 parts: 

• Classic: Depending on the available freight space within traditional airlines (such as Air France, Air China, Qatar Airways…)
• Express: Depending on the capacity of the courier companies (such as DHL, FedEx, UPS…)

Shipping goods by train is a great balance between the competitive price of ocean freight and the speed of air freight. Rail freight is considered as a fast-growing means of transportation as it is directly boosted by Chinese investment who plans to put the Silk Road back in place.

Road freight is famous because you can use this method for a door-to-door service, for example if you have a cross border shipment on a short distance. Otherwise, the truck will be crucial even to link your cargo between origin/arrival and the different terminal (port, airport or train station).

This procedure may seem a complex experience for business managers who have not explored all means of transportation with the costs and the documents required especially for the customs clearance step. And this is how mistakes could occur, and the expedition could be ruined because of small unseen details. 

This is why each element matters! With DocShipper, all the steps of the freight process will be handled with professionalism.

DocShipper integrated a 3PL department in the scope of work. The main targets of this department are E-merchant and B2C players. DocShipper handles all the client’s logistics needs: inventory management, order fulfillment, and last-mile delivery.

It is a flexible and customer oriented alternative to Amazon FBA. The advantage of 3PL with DocShipper is: no hidden fees, more flexibility, and parcel customization to develop the client’s branding.

Thanks to the team’s professionalism, DocShipper established a significant customers’ portfolio. Among them, we mention Bouygues Group, Sea rates, Cybergun, Royal Ingredient, French Army… We assist them at different stages of the importation : Sourcing, freight forwarding and 3PL. 

“We want to redefine import/export standards, a bit like Airbnb was able to do with the hotel industry, Uber with taxis… Now is the time to bring down the losing traditional players of this archaic industry!” 

Nicolas Rahme – Co-Founder & CEO

Upon our review of DocShipper, we have come across several pros and cons of their services.

For starters, they are the only company worldwide that offers a unique business model. This model combines three different departments that handle the entire product life cycle.

Apart from that, the attention and care they give their customers is a huge benefit. With customers at the heart of their service, they aim to tailor solutions to the customers needs.

Their customer service is also reflective of that, with a responsive team that responds within 24 hours, and is willing to meet clients on any platform they deem convenient. These include email, WhatsApp, Facebook Messenger, and more.

The final pro DocShipper offers is that their services are provided in many areas of the globe.

We have also found several cons with DocShipper.

For starters, they lack a platform that facilitates the interaction between their team and the customers. While that is currently the case, this may soon be resolved as they are currently in the process of building an e-platform that will do just that.

Next, their 3PL solutions do come with certain limitations. Their 3PL (e-commerce logistics) services are currently available in Europe and North America, with plans of future expansions in the MENA and ASEAN regions in 2023.

The final con we have found is with their sourcing. While their service is quite extensive and provides sourcing in all industries, it lacks sourcing for the cosmetics and medical industries.

The headquarters is in Hong Kong, though thanks to the DocShipper Group© network, the company’s services are spread all over the world providing customization, quality, and reactivity.

Other than ensuring a presence in Asia, Europe, Africa, and America, DocShipper is also the one (and only) company managing the entire import cycle: Purchase, quality control, compliance, international transport and 3PL services.

A unique business model as mentioned previously, but not only that… Contrary to its competitors, DocShipper places the customer in the heart of the project. The team also focuses on flexibility in communication, using all means that suit the customer (Email, WhatsApp, Live chat, phone call, or even Facebook Messenger).

A freight forwarder seeks to combine a variety of logistical services in order to provide a solution that meets the customer’s needs: storage, packaging, international transport, customs clearance, documentary bundle checking, and so on. Everything is taken care of by the freight forwarder! As a result, it will enlist the help of multiple experts in each element of the supply chain.

Simply fill out the online form or send your query to info@docshipper.com. A dedicated expert will reply within 24 hours to diagnose your project and build a custom solution which will suit your needs and your budget. In order to get a fast quotation, it is always better to detail your request.

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